Return & Refund Policy
7-day return support for size issues
Return support is intended for genuine size issues. General preference changes, used products, washed products, missing tags, or damage caused after delivery may be rejected after review.
- RUZE provides 7-day return support from delivery date for genuine size issues only.
- The product must be unused, unwashed, undamaged, and returned with original tags/packaging wherever possible.
- Customers must contact RUZE within 7 days of delivery with order details and clear photos.
- Size exchanges are subject to stock availability. If the requested size is unavailable, RUZE support will guide the next best resolution.
- Damaged, defective, misprinted, or wrong items are reviewed separately with photo proof.
- Refunds, when approved, return to the original payment method.
- RUZE does not promise free returns unless a free-return program is clearly active.