Need an answer?

Look for the order confirmation sent to the email address used at checkout. If you cannot find it, check your spam or promotions folder, then contact RUZE with the details you used.

Your confirmation email contains the order details available after checkout. You can also check My RUZE if you use a customer account.

Tracking information becomes available through the order or shipping communication when it is provided by the carrier. If you need help locating it, open your account or contact RUZE.

Contact RUZE as soon as possible with your order number. Whether a change, cancellation, or address correction is possible depends on the order’s current processing status, so it should not be assumed until RUZE confirms it.

RUZE uses an oversized street fit with room through the body, drop shoulders and relaxed half sleeves. Choose your usual size for the intended oversized silhouette.

The current intended size range is S, M, L and XL. Product pages show the sizes and colour options available for that design.

Product pages contain the current fit guidance. RUZE does not publish unverified measurement tables here; contact support if you need help choosing between sizes.

The RUZE oversized street fit is intended as a unisex silhouette where the product page identifies it that way. Check the individual product page for the design’s current details.

GSM means grams per square metre and describes fabric weight. RUZE’s relevant oversized tees are positioned as 240 GSM heavyweight garments, giving the silhouette a more substantial feel.

The intended RUZE street fit uses a drop shoulder, ribbed crew neck and relaxed half sleeve. Check each product page for design-specific details.

Follow the care label on the garment. Wash with similar colours and avoid high heat to help protect the artwork.

No general technique is claimed here. Artwork and construction details are product-specific, so use the gallery and details on the relevant product page as the source of truth.

ARCVERSE is RUZE’s graphic-led collection built around power, discipline, rebellion and transformation.

RUZE serves customers across India. Delivery timelines depend on location and the estimate shown during checkout. Use the full Shopify shipping policy for the current terms.

Check the latest carrier or order communication first. If the update is unclear or the shipment needs attention, contact RUZE with your order details.

Delivery timelines depend on location and the estimate shown during checkout. The current shipping policy and checkout estimate are more authoritative than a general promise on this page.

Eligibility and process are governed by the current Shopify refund or returns policy. Read the policy before sending anything back; if it does not answer your situation, contact RUZE for guidance.

Use the current returns policy as the source of truth, then contact RUZE with your order number and the issue you are reporting. Do not send a parcel before the process is confirmed.

Keep the order details and contact RUZE with a clear description of the issue. The current refund or replacement policy determines the next step and eligibility.

Available payment methods are shown by Shopify Checkout for your order and location. The checkout screen is the source of truth for the options enabled on your purchase.

Check the details shown by checkout and retry using an available method. If you were charged but did not receive an order confirmation, contact RUZE before trying again.

Payments are handled through Shopify Checkout. Review the information shown there before completing your order, and contact RUZE if a payment appears to have succeeded without an order confirmation.

Open My RUZE to sign in and view the customer account experience currently enabled for the store. Guest checkout orders remain connected to the confirmation information used at checkout.

The available checkout flow determines whether you continue as a guest or sign in. Creating or using a customer account can make account-based order access available, but it is not presented here as a requirement unless checkout asks for it.

RUZE Originals contains designs built around RUZE’s own streetwear ideas, visual language and stories.

Email support@ruze.in or message +91 8007443517 on WhatsApp. You can also use the contact form for order, fit, shipping, returns or product questions.