RUZE Shipping and Delivery Policy

Last updated: 11 September 2026

1. Delivery area

RUZE ships within India subject to courier coverage, pincode serviceability, product availability and accurate address information. International delivery is not offered unless expressly shown at checkout.

2. Free domestic shipping

Standard shipping across India is free for customers. RUZE covers the standard delivery charge for eligible domestic orders. Any exceptional charge, special service, or international delivery charge will be shown clearly before payment.

3. Delivery estimate

RUZE currently communicates an approximate delivery expectation of 3 to 5 business days across India. This is an estimate and may vary by destination, courier capacity, public holidays, promotions, weather and other events outside RUZE’s reasonable control. Order confirmations and tracking updates are the latest operational information.

4. Address accuracy

Customers must provide a complete name, phone number, house or building details, locality, city, state and valid pincode. Contact RUZE promptly if an address is incorrect. Changes cannot be guaranteed after fulfilment or dispatch.

5. Tracking and delivery issues

Where available, tracking details may be sent by email, SMS, WhatsApp or another contact channel. If an order is delayed, incomplete, visibly damaged, marked delivered but not received, or returned to sender, contact support@ruze.in with the order number. RUZE will coordinate with the delivery partner and provide the available resolution.

6. Taxes and invoices

Prices, taxes and invoice details are presented at checkout where applicable. Retain order confirmations and invoices for support and returns.

7. Courier fulfilment

RUZE may use Shiprocket or another authorised delivery partner to process and track shipments. Courier availability and serviceability depend on the delivery address and operational coverage.

8. Contact

Email: support@ruze.in
Phone: +91 8007443517
Lohegaon, Pune, Maharashtra, India