RUZE Return, Refund and Replacement Policy

Last updated: 11 September 2026

RUZE makes heavyweight oversized streetwear for everyday rotation. This policy explains how returns, size exchanges, replacements and refunds work for orders placed on ruze.in.

1. Eligibility window

Contact RUZE within 7 calendar days from delivery. The courier delivery record or order record will be used to calculate the window. Requests after this period may be declined unless applicable law requires otherwise.

2. Eligible reasons

• Manufacturing defect or transit damage.
• Wrong product, colour or size sent by RUZE.
• Eligible size issue where the product is unused and the requested replacement is in stock.

3. Product condition

Products must be unused, unwashed, unaltered, free from stains, fragrance and pet hair, with tags and packaging intact where supplied. Products showing wear, washing, alteration or customer-caused damage may be rejected after inspection.

4. Size guidance and exchange

RUZE offers S, M, L and XL only. Take your usual size for the intended oversized fit; size down one size for a closer fit. Size exchange is limited to the same product and depends on stock availability.

5. Request process

Email support@ruze.in with your order number, name, product, size, reason and clear photographs or video for damage, defect or wrong-item claims. RUZE will provide approved return instructions.

6. Pickup and self-shipping

RUZE may arrange reverse pickup where serviceable. If pickup is unavailable for the delivery pincode, RUZE may provide self-shipping instructions. Any reimbursement of approved self-shipping cost will be confirmed by RUZE before dispatching the parcel.

7. Inspection

Returned products are checked for condition, tags, order identity and the reported issue. A replacement or refund is processed only after approval.

8. Refunds

Approved refunds are normally sent to the original payment method within 7 banking days after approval, subject to payment-provider timelines. Refunds are limited to the amount actually paid for the eligible product. Shipping, COD, convenience or gift charges are refundable only where required by law or confirmed by RUZE.

9. Non-eligible cases

Returns may not be accepted for worn, washed, altered, stained or damaged products; missing tags; late requests; personalised products if offered; or exclusions clearly displayed before purchase. Nothing in this policy removes rights that cannot lawfully be excluded.

10. Failed delivery

If an order is returned because of an incorrect address, repeated failed delivery attempts or customer refusal, RUZE may recover actual non-refundable logistics costs where lawful and after communicating the outcome.

11. Contact

Email: support@ruze.in
Phone: +91 8007443517
Location: Lohegaon, Pune, Maharashtra, India